Terms of service.

What pangoling is

pangoling is a content marketing platform. Each customer brand gets its own workspace. Inside a workspace you can research search demand, draft content with AI, report on how the published work performs, and push approved pieces to a publishing platform when you connect one. Publishing is optional. A workspace with nothing connected can still research, draft, and report. Autopilot drafts and publishes only when that workspace has turned it on. Search data and the worklist refresh when someone presses Sync, unless that workspace has opted into automatic SEO sync.

Which parts are switched on depends on the plan the workspace runs and the settings its admins choose. Two parties show up throughout: the customer, who runs a workspace, and the individual user, who signs in and does the work.

Your account

Signing in has no password. You give an email address, we send a one-time link, and following it signs you in. This means your email inbox is the lock on your account. Anyone who can read that inbox can sign in as you, so keep it secure and tell us at [email protected] if you think someone else got in.

An account belongs to one person. Do not share it. Invite the other person instead.

Your team

A workspace admin decides who is invited and what each person can do. The levels run from full admin (manage the team, the settings, and publish), through people who can write and publish, to people who can write drafts but not put them live, down to review-only access for someone who just approves or asks for changes.

An invitation gives that person access to everything in the workspace at their level, so invite carefully. Admins can change a role or remove a member at any time, and should do that when someone leaves the team.

Your content

What you put into a workspace stays yours: brand documents, prompts, keyword lists, briefs, notes, images, and anything else you upload. So does what the product drafts for you inside your workspace. We do not claim ownership of it.

We need a licence to run the product on it. You grant us permission to store it, process it, show it to the people invited to that workspace, pass it to the services a generation run needs, and publish it to any target you connect. That licence exists to operate the service for you and it ends when the content is deleted.

Your workspace content is not used to serve another customer, and we do not use it to train AI models. What data goes where is set out in the privacy policy.

You are responsible for having the right to put content in. If you paste in copy, images, or brand material that belongs to someone else, that is on you.

What the AI drafts are worth

Drafts in pangoling are machine-generated. They are built from your brand documents, your prompts, and search data, and they can still be wrong: a fact that has aged, a claim that does not apply to you, a paragraph that misses the point of your business.

Review comes first

Drafts land in a review queue, and putting one live is a deliberate act by someone with publishing rights in the workspace. Autopilot is off until a workspace turns it on. Once on, it researches and writes on a schedule, then stops and leaves the draft for a person.

The product holds you to that step. A draft has to be marked ready by a person before it can be published, and until someone does, publishing it is refused. Marking it ready is the sign-off. It does not move the responsibility for what the piece says.

A workspace can also be set up to post scheduled drafts automatically, without anyone opening them first. That is off unless it is deliberately turned on for your workspace. Turning it on is approving in advance, which is what skips the per-piece step, and everything in this section still applies to what goes out.

What we do not promise

• That generated content is accurate, original, or suitable for what you plan to use it for. Check the facts, the claims, and anything a regulator in your industry cares about before it goes live.
• Any result from publishing it. Rankings, traffic, leads, and revenue depend on your market, your site, your competitors, and how search engines behave in a given month. pangoling reports what it did and what the numbers show. Where you land is outside our control.

You are responsible for what your workspace publishes, under your name, on your site.

What you may not do

• Put in or publish content that breaks the law, or that infringes someone else’s copyright, trademark, privacy, or other rights.
• Use a workspace to send spam, or outreach that misleads the person receiving it.
• Abuse a connected third-party API through the service: hammering it, working around its rate limits, or extracting data in a way its own terms forbid.
• Try to reach another workspace’s data, another person’s account, or any part of the system you were not given access to. Probing, scraping the app, and reverse engineering it count.
• Upload malware, or anything intended to break or overload the service.

If something you are planning sits near one of these lines, ask us first at [email protected].

Services you connect

A workspace can connect other services: Google Search Console for search performance, a CMS or a code repository to publish into, and others as they are added. You connect them with your own account and your own credentials.

Those services have their own terms, and your use of them through pangoling has to follow them. They can also change what their APIs allow, or how much of it, without consulting us. When a connection breaks because the other side changed something, we fix what we can on our side and cannot promise more than that. Data handling for these connections is described in the privacy policy.

Plans and payment

A workspace runs on a plan. The plan decides which parts of the product are switched on and includes a monthly allowance of credits. Every action spends credits from that allowance. It resets on the first of each month (UTC), and unused credits do not roll over. Where a top-up is offered you can buy extra credits, and they apply to the month you buy them in.

When a workspace runs out of credits, new actions pause until the next month or until you top up. The billing page in the app shows where the current month stands.

Where a workspace pays by card, payment runs through Stripe. Card details go to Stripe and never reach us. A subscription renews monthly until it is cancelled, and cancelling stops the next renewal. Some workspaces are billed by the agency that runs them instead of paying us directly. In that case the money is between you and the agency, and these terms still cover the service itself.

A pilot workspace can have an end date. When it passes, the plan expires: the monthly allowance drops to zero and the feature modules switch off. The workspace stays reachable and its content stays where it is, so nothing is lost. The work stops until a new plan is set.

Prices, plan contents, and allowances can change. We will tell you before a change affects a workspace you are paying for.

Availability

We provide the service as it is. We run it carefully and we want it up, and we do not promise a particular level of uptime. Servers fail, providers have outages, and the third-party APIs the product depends on go down or change without warning. Maintenance happens.

Features change too. We add things, rework how things work, and occasionally remove something that is no longer earning its place. Where a change takes away something a paying workspace relies on, we will give notice first.

Ending it

You can stop at any time. Cancel the plan, or ask us to close the workspace. You can delete your own account from the account page inside the app.

Ask for your data before you go and we will get it out for you or delete it, whichever you want. Write to [email protected] from the address on your account. Workspace content is deleted on request, the same way as in the privacy policy.

We can suspend or close an account that breaks these terms. Normally we will tell you what the problem is and give you a chance to fix it. If the breach is serious, such as illegal content, an attack on the service, or something that puts other customers at risk, we can act first and explain afterwards.

Liability

We are liable where the law says we are, and nothing here removes a liability that cannot be removed by agreement.

Past that point, our total liability for any claim is capped at what the workspace the claim relates to paid us in the twelve months before it arose. We are not liable for lost profit, lost revenue, lost data, or business you expected and did not get.

Content you approved and published is your responsibility. If a claim comes from something that went out on your site, that one sits with you.

Changes to these terms

When these terms change we update the date at the top of this page. If a change meaningfully affects how you use the service or what you pay for it, we will say so by email before it takes effect. Continuing to use pangoling after that means you accept the new version.

Contact

Questions about these terms, or anything here that reads wrong: [email protected].